Category: Customer Service

How to Improve an e-Commerce Customer Support Strategy?

[This article was written by Jessica Fender.] As an e-commerce business, you’re always trying to up your sales, improve your services, and reach more people. That means you have to show improvement and professionalism in all the aspects of your

5 Great Ways to Speed up Customer Service

[This article was written by Samantha Higgins.] Look around your business. What would it be without customers and their engagements? Definitely nothing. Every business revolves around buyers. That is the sole reason you need to have commendable customer service if you

Talk About It: Business-Customer Communication Tools That Can Give Your Business an Edge

[This article was written by Anita Ginsburg.] Running a business is not easy. In the long run, most new businesses end up failing. There are many reasons behind these failures. However, oftentimes it’s something as simple as a lack of

How Your Small Business Can Elevate Your Customer Service

[This article was written by Rayanne Morriss.] Good customer service is crucial to any company although it can be difficult to achieve when your business is small. There are many options and ways that you can elevate your customer service

General Client Management Tips

[This article was written by Kayleigh Alexandra.] Whether you sell products, offer a service, or simply provide strategic guidance, your business will need to deal with clients in ways that go beyond the basic requirements — and it’s hugely important

5 Tips for Making Your Store Easier to Navigate

[This article was written by Lizzie Weakley.] For customers, a sensible and seamless shopping experience is generally expected when walking into a store. While the goal is simple, creating a store that is easy to navigate can actually require a