Buzz is an important part of any company’s success. With the advertising market saturated, buzz is becoming an increasingly reliable way to gain popularity and grow a business. Start-up companies can benefit greatly from buzz because they are new to…
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Blog Archives
How a Start-Up Can Capitalize on Promotions to Create Buzz
Tagged with: advertise, brand, buzz, customer service, customers, impression, promotion, Small Business, start-up, starting a business
Posted in Doing Business, Marketing, Social Media, Start a Business, Tools for Small Business
Posted in Doing Business, Marketing, Social Media, Start a Business, Tools for Small Business
Customer Service is Still Important (Especially for Small Business)
[Today's guest post is courtesy of Wayne Baumgartner of HeadsetsDirect.com.] Customer service is one of the most valuable and irreplaceable products that your small business can offer. In fact, it’s one of the leading reasons that customers become loyal and…
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Top Tools for Better Social Customer Service Response
[This guest post is from Ashley Furness, CRM Analyst for Help Desk Software Advice.] Pop quiz: How long does it take your team to respond when a customer submits a service request on Twitter, Facebook or another social media channel? One day.…
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3 Ways to Use Unhappy Customers to Grow Your Business
It’s easy to handle a happy, grateful customer—but what about the unhappy ones? You can’t run from them. But rather than being weighed down and taking it personally when a relationship with a customer goes sour, use it as a…
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Tagged with: customer service, customer service issues, customers, negative customer service, repeat customer, social media, unhappy customers
Posted in Customer Service, Doing Business, Social Media
Posted in Customer Service, Doing Business, Social Media
Top 4 Most Confusing/Long-Winded Training Videos
[This blog post was submitted by freelance writer Kyle O’Brien.] Unless you’re your own boss, most every other job out there requires formalities from the moment a person is hired. Some sort of training exercise, or a bunch of binders…
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Angry Customers: Customer Service for Small Business Owners
If you’re a small business owner, you may or may not have an actual “customer service” team. Odds are, you’re wearing many hats in your organization, as might your employees, and customer service is likely just one of those hats.…
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Tagged with: angry customer, Business Owner, customer service, difficult customer, good customer service, refund, Small Business, solution
Posted in Customer Service, Doing Business, Employees
Posted in Customer Service, Doing Business, Employees
