Blog Archives

Ways to Improve Healthcare Customer Satisfaction

[Today's article was written by Lindsey Dahlberg.] Many people in the health industry have neglected the customer experience for far too long. It’s been easy to believe that specialized knowledge will allow your business to succeed. Unfortunately, it’s not that easy

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Posted in Customer Service, Doing Business, Start a Business

How a Start-Up Can Capitalize on Promotions to Create Buzz

Buzz is an important part of any company’s success. With the advertising market saturated, buzz is becoming an increasingly reliable way to gain popularity and grow a business. Start-up companies can benefit greatly from buzz because they are new to

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Posted in Doing Business, Marketing, Social Media, Start a Business, Tools for Small Business

Customer Service is Still Important (Especially for Small Business)

[Today's guest post is courtesy of Wayne Baumgartner of HeadsetsDirect.com.] Customer service is one of the most valuable and irreplaceable products that your small business can offer. In fact, it’s one of the leading reasons that customers become loyal and

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Posted in Customer Service, Doing Business

Top Tools for Better Social Customer Service Response

[This guest post is from Ashley Furness, CRM Analyst for Help Desk Software Advice.]   Pop quiz: How long does it take your team to respond when a customer submits a service request on Twitter, Facebook or another social media channel? One day.

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Posted in Customer Service, Social Media, Tools for Small Business

3 Ways to Use Unhappy Customers to Grow Your Business

It’s easy to handle a happy, grateful customer—but what about the unhappy ones? You can’t run from them. But rather than being weighed down and taking it personally when a relationship with a customer goes sour, use it as a

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Posted in Customer Service, Doing Business, Social Media

Top 4 Most Confusing/Long-Winded Training Videos

[This blog post was submitted by freelance writer Kyle O’Brien.]   Unless you’re your own boss, most every other job out there requires formalities from the moment a person is hired. Some sort of training exercise, or a bunch of binders

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Posted in Customer Service, Doing Business, Employees
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