[This article was written by Meghan Belnap.]
Although communicating by email and chat are popular these days, the telephone is still a vital part of any company. However, owners and managers often overlook phone systems and let their communication technology grow stale. As we enter a new decade, it’s a good time to think about whether the phones you’re currently using are up to speed. Whether your phone system is stuck in the last decade or the last century, read on to learn what updates every company should make for 2020.
Encrypted Call Lines
Privacy is essential in today’s competitive business world. You don’t want your competition spying on your operations to get a leg up, so consider using encrypted call lines to keep your calls private. An encrypted line also gives your clients peace of mind if you’re running a business where privacy matters, such as a lawyer’s office or medical practice.
Would you like to save time and money while making your business more efficient? A conversational interface technology platform might be the right fit for your company. This advanced conversational AI technology goes beyond the basic chatbot to deliver customer service that approaches human interaction in its accuracy and responsiveness. Your company can process client requests faster, lower payroll costs and use your employees’ time more effectively.
24/7 Customer Service
We live in a round-the-clock world where people expect 24/7 availability. Offering always-on customer service is a big challenge, but a worthwhile one. Your company can make significant strides in customer satisfaction by making customer service accessible any time. Some affordable ways to implement 24/7 customer service include outsourcing to a call center overseas and using the conversational AI technology mentioned previously.
Outsourced IT Maintenance
If your company is like most, maintaining IT systems takes up a lot of your time that could be better spent growing your business. Outsourcing these tasks to an external company is a great way to save time and trim your budget. Using an IT company is usually cheaper than maintaining your own tech staff because you can utilize their services only when needed instead of keeping them on the payroll full time.
Although updating your phone system can take your business to the next level, it’s also important to consider whether your company utilizes phones enough to make an upgrade worthwhile. If your employees rely more on email, chat and Skype, it makes sense to save money by scaling back your phone system.
Meghan Belnap is a freelance writer who enjoys spending time with her family. She loves being in the outdoors and exploring new opportunities whenever they arise. Meghan finds happiness in researching new topics that help to expand her horizons. You can often find her buried in a good book or out looking for an adventure. You can connect with her on Facebook right here and Twitter right here.