[This article was written by Danish Wadhwa.]
With a business that is online, the foremost objectives those keep buzzing in the owner’s mind are to go beyond the standards, achieve compliance with changing rules, deliver the best, and be ahead of competitors.
The two distinct terms, namely, Quality Assurance (QA) and Quality Control (QC), distinguish themselves with their second name as well as their functions in the overall process of quality management.
Ignoring the differences, the two crucial elements of a quality management program, QA and QC work in parallel and ensures end product quality, driving the customer’s satisfaction who buys it.
What Do We mean If We Say Quality?
Simply put, it’s an abstract attribute that determines the degree of excellence of anything, whether a product, service, or a feature.
Quality, from a business perspective, is meeting the pre-defined requirements and coming up to the expectation of a user by deploying error-free products without possessing any substantial variants.
These are the fundamental standards those need to be followed to satisfy the customer demands where robust Quality Management Solutions stand erect fulfilling the present needs of enterprises.
Quality plays a significant role when it comes to dispensing any product or service. With the surging market competition, quality has become the market differentiator for almost everything a brand has to sell.
The Differences Separating The Two
“Quality Control and Quality Assurance both are prominent parts of quality management.”
Quality Assurance: a process which centres its focus on providing assurance that quality request will be achieved.
NB: QA is Process-Oriented
- It’s a preventive technique, undertaking a proactive measure
- QA simply aims to prevent the defects
- It focusses on quality verification
- QA has its involvement in full SDLC (software development life cycle)
- QA defines all the necessary standards and methods to apply to meet user demands
- In the development cycle of a product, it is performed before QC
- Prevents the hurdles in a less time-consuming way
- Quality assurance makes sure everything is executed in the right way at the right time
Quality Control: a process which deliberates on fulfilling the quality request.
NB: QC is Product-Oriented
- QC is a corrective technique that follows reactive measures
- Its objective is to identify the errors and fix them as early as possible
- It deals with validation checks of quality
- It marks its presence in the whole SDLC (Software Development Life Cycle)
- Quality control confirms that the standards are met during the working done on a product
- It is performed only after QA is done.
- It is time-consuming as identifying the loopholes and fixing them involves time constraints
- QC ensures processes are followed as per the needs and delivered before the deadline
Essential QA Steps To Undertake
- Identify the objectives to achieve
- Analyse the critical success driving factors
- Identify the public groups
- Customer feedback and reviews
- Focus on improvements and iterations
- Install quality management software
- Measure the end results
Necessary QC Steps To Follow
- Gather and examine QC measurements
- Identify and audit non-conforming project outputs
- Apply appropriate preventive actions
- Validate procedures to elevate the bugs
- Review results and produce quality control reports
The Degree Of Importance QA and QC Hold
The vitality of properly maintained and established quality control and quality assurance systems, possessing obligatory documents for the achievement of business goals can’t be neglected.
They serve as the endeavours of success acquiring high-grade processes, systems and functionalities related to an organisation’s services and products.
Eventually, they add value to the working and the deliverables, enhancing a company’s visibility and online presence covering the following:
- Customer contentment, therefore, leading to customer loyalty.
- Effective and efficient quality systems, to eliminate the need for rework.
- Operational outcomes of revenue, sales, conversions, and market share.
- Gaining the confidence of interested parties from company performance and reputation.
- Ensuring long-term adequacy, sustainability, suitability and scalability.
- Improving financial gains and accelerating the ROI
Words To Takeaway
Efficient and flexible quality management systems can ensure quality and operational excellence providing overall financial and social benefits to an establishment.
On-time production inheriting user needs, and thereby, clearing ISO audits, at last, are flagged high when quality is the talk about.
So, be assured with your quality grades before start working and check how the phases and processes involved can be controlled with appropriate statistical analysis.
Danish Wadhwa started his career as Business Developer, but after assisting many companies, he realised to start his own venture. Now, as MD & CEO of Webdew, he is sharing his inordinate amount of knowledge on SAAS, Cloud Computing, Digital marketing, Web designing and much more over social media.