[This article was written by Anica Oaks.] Your customer service agents are on the front lines of your business, not just helping out your customers but also building your company’s reputation. You need to ensure that they are providing perfect…
Category: Customer Service
4 Ways to Build and Maintain a Relationship with Your Clients
[This article was written by Lizzie Weakley.] As a business owner, it is vital for you to keep up with your customer base in order to drive your growth forward. No matter what stage your company is in, following some…
What Every Business Needs to Add to Their Website
[This article was written by Meghan Belnap.] It’s no longer enough for businesses today to have a website that only includes a basic landing page and a short description of the company. With many businesses developing more tech-savvy websites, businesses…
How to Upgrade Your Customer Service for the Modern Technical Era
[This article was written by Meghan Belnap.] With $62 billion lost every year as a result of poor customer service, today’s businesses need to update their customer service efforts to accommodate the latest technology. From various tech integration, add-ons to…
Common Initiatives to Improve your Workforce
[This article was written by Dawn Castell.] All too often we think of our customers simply as consumers of our product or service. The truth of the matter is that we are also consumers and we work dynamically in concert…
5 Ways to Personalize Your Customer Experience
[This article was written by Gabby Rolette.] Unless your goal is to fail miserably, no business likes losing customers. The key to keeping customers from jumping ship is to build connections with them. Customers who feel connected to your business…
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