Category: Customer Service

Common Initiatives to Improve your Workforce

[This article was written by Dawn Castell.] All too often we think of our customers simply as consumers of our product or service. The truth of the matter is that we are also consumers and we work dynamically in concert

5 Ways to Personalize Your Customer Experience

[This article was written by Gabby Rolette.] Unless your goal is to fail miserably, no business likes losing customers. The key to keeping customers from jumping ship is to build connections with them. Customers who feel connected to your business

Gaining Your Customer’s Loyalty

[This article was written by Dawn Castell.] The truth of the matter is that most clients prefer doing business with people they like, trust, and know. Without customers, there is no business. Acknowledging the fact that a client is the

How to Think Critically to Deliver Better Customer Service

[This article was written by Dawn Castell.] We’ve all been there before. Something we’ve bought either online or in a store has failed to arrive at the appropriate date, and so we call the customer service line in order to

How to Effectively Deal with Unhappy Clients

[This article was written by Zack Halliwell.] As a small business or sole trader dealing with clients is a daily endeavour. Some are lovely and an asset to your business, others… can be politely called a headache. No matter how

3 Skills That Naturally Drive Customer Retention

[This article was written by Dawn Castell.] Any business is only as strong as its customer base. You may spend all the money and time you have finding new ways to attract customers, but it’s being able to keep them