[This article was written by Dawn Castell.] We’ve all been there before. Something we’ve bought either online or in a store has failed to arrive at the appropriate date, and so we call the customer service line in order to…
Category: Customer Service
How to Effectively Deal with Unhappy Clients
[This article was written by Zack Halliwell.] As a small business or sole trader dealing with clients is a daily endeavour. Some are lovely and an asset to your business, others… can be politely called a headache. No matter how…
3 Skills That Naturally Drive Customer Retention
[This article was written by Dawn Castell.] Any business is only as strong as its customer base. You may spend all the money and time you have finding new ways to attract customers, but it’s being able to keep them…
How Employees Can Make or Break the Customer Experience
[This article was written by Brooke Cade.] For the second year in a row, customer satisfaction is reported to be a top measure of marketing success, even above revenue growth and customer acquisition. Within any business organization, customer satisfaction is…
Smart Tools For Small Business That is Worth the Investment
[This article was written by Raviraj.] Because piloting your business is important, but it is complicated, there are many software tools, most often available in SaaS (Software as a Service) and cloud mode, some of which are extremely practical and…
The Consequences of High Chargeback Rates
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Posted in Business Finance, Customer Service, Doing Business, Tools for Small Business
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[This article was written by Juli Richardson.] Chargebacks are basically kryptonite for a small business owner. This intrusive issue takes money away from your business in more ways than one. If you have yet to deal with this issue, consider…
Tagged with: business bank account, chargeback, chargebacks, credit card, dispute, dispute resolution. match, finance, Small Business
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