Category: Customer Service

How Employees Can Make or Break the Customer Experience

[This article was written by Brooke Cade.]  For the second year in a row, customer satisfaction is reported to be a top measure of marketing success, even above revenue growth and customer acquisition. Within any business organization, customer satisfaction is

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Smart Tools For Small Business That is Worth the Investment

[This article was written by Raviraj.] Because piloting your business is important, but it is complicated, there are many software tools, most often available in SaaS (Software as a Service) and cloud mode, some of which are extremely practical and

Ways to Improve Healthcare Customer Satisfaction

[Today’s article was written by Lindsey Dahlberg.] Many people in the health industry have neglected the customer experience for far too long. It’s been easy to believe that specialized knowledge will allow your business to succeed. Unfortunately, it’s not that easy

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5 Effective Help Desk Practices for Better Customer Service

Help desk services are important because they are the lifeline of any customer who does not know how to get a problem solved and therefore can’t continue with their tasks. Customer relations involve balancing responsiveness and operational efficiency. In this

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Maintaining Compliance in the Cloud with Quality Management Systems (QMS)

[The following article was written by guest author, Declan Peltier.] Like many industry realities, dealing with compliance is as important as it is a pain. Without having a strong system in place to regulate, manage, and measure your company’s quality, processes, and 

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