[This article was written by Juli Richardson.] Chargebacks are basically kryptonite for a small business owner. This intrusive issue takes money away from your business in more ways than one. If you have yet to deal with this issue, consider…
Category: Customer Service
The Consequences of High Chargeback Rates
Posted in Business Finance, Customer Service, Doing Business, Tools for Small Business Tagged with: business bank account, chargeback, chargebacks, credit card, dispute, dispute resolution. match, finance, Small Business
Ways to Improve Healthcare Customer Satisfaction
[Today’s article was written by Lindsey Dahlberg.] Many people in the health industry have neglected the customer experience for far too long. It’s been easy to believe that specialized knowledge will allow your business to succeed. Unfortunately, it’s not that easy…
Posted in Customer Service, Doing Business, Start a Business Tagged with: clean environment, clean office, customer feedback, customer service, health care, health care office, healthcare, human, medical services, Small Business, yoga
5 Effective Help Desk Practices for Better Customer Service
Help desk services are important because they are the lifeline of any customer who does not know how to get a problem solved and therefore can’t continue with their tasks. Customer relations involve balancing responsiveness and operational efficiency. In this…
Posted in Customer Service, Doing Business, Employees, Tools for Small Business, Website Tagged with: customer satisfaction, help desk, help desk software, issues, phone, software, survey, technical, technical support
Maintaining Compliance in the Cloud with Quality Management Systems (QMS)
[The following article was written by guest author, Declan Peltier.] Like many industry realities, dealing with compliance is as important as it is a pain. Without having a strong system in place to regulate, manage, and measure your company’s quality, processes, and …
Posted in Business Finance, Customer Service, Doing Business, Employees, Marketing Tagged with: cloud, cloud computing, compliance, data, documents, qms, quality, quality management software, quality management systems, technology
Make the Most Out of Your Marketing Dollars
[This guest post was written by Savannah Marie.] Nowadays, there are so many different ways to use your marketing dollars. It’s no longer just a choice between online versus print ads. Each medium can provide an array of options for you…
Posted in Customer Service, Marketing, Social Media, Tools for Small Business, Website Tagged with: ads, advertisements, clients, customer loyalty, marketing budget, marketing plan, Online, potential clients, print, traffic
How to Create a Customer Relations Strategy that Drives Results
[This guest post was written by professional writer and CRM specialist Jamaica Sanchez.] Customer service is an integral part of any business. Your product is the skeleton that builds your business while customer service is the muscle that fortifies it. There…
Posted in Customer Service, Doing Business, Employees, Social Media, Start a Business, Website Tagged with: blog, brand recognition, brand reputation, content, customer relations, engage your customers, promotions, social media, web content
