[This article was written by Brooke Cade.] For the second year in a row, customer satisfaction is reported to be a top measure of marketing success, even above revenue growth and customer acquisition. Within any business organization, customer satisfaction is…
Category: Customer Service
Smart Tools For Small Business That is Worth the Investment
[This article was written by Raviraj.] Because piloting your business is important, but it is complicated, there are many software tools, most often available in SaaS (Software as a Service) and cloud mode, some of which are extremely practical and…
The Consequences of High Chargeback Rates
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Posted in Business Finance, Customer Service, Doing Business, Tools for Small Business
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[This article was written by Juli Richardson.] Chargebacks are basically kryptonite for a small business owner. This intrusive issue takes money away from your business in more ways than one. If you have yet to deal with this issue, consider…
Tagged with: business bank account, chargeback, chargebacks, credit card, dispute, dispute resolution. match, finance, Small Business
Ways to Improve Healthcare Customer Satisfaction
[Today’s article was written by Lindsey Dahlberg.] Many people in the health industry have neglected the customer experience for far too long. It’s been easy to believe that specialized knowledge will allow your business to succeed. Unfortunately, it’s not that easy…
5 Effective Help Desk Practices for Better Customer Service
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Posted in Customer Service, Doing Business, Employees, Tools for Small Business, Website
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Help desk services are important because they are the lifeline of any customer who does not know how to get a problem solved and therefore can’t continue with their tasks. Customer relations involve balancing responsiveness and operational efficiency. In this…
Tagged with: customer satisfaction, help desk, help desk software, issues, phone, software, survey, technical, technical support
Maintaining Compliance in the Cloud with Quality Management Systems (QMS)
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Posted in Business Finance, Customer Service, Doing Business, Employees, Marketing
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[The following article was written by guest author, Declan Peltier.] Like many industry realities, dealing with compliance is as important as it is a pain. Without having a strong system in place to regulate, manage, and measure your company’s quality, processes, and …
Tagged with: cloud, cloud computing, compliance, data, documents, qms, quality, quality management software, quality management systems, technology
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