Category: Customer Service

How to Think Critically to Deliver Better Customer Service

[This article was written by Dawn Castell.] We’ve all been there before. Something we’ve bought either online or in a store has failed to arrive at the appropriate date, and so we call the customer service line in order to

How to Effectively Deal with Unhappy Clients

[This article was written by Zack Halliwell.] As a small business or sole trader dealing with clients is a daily endeavour. Some are lovely and an asset to your business, others… can be politely called a headache. No matter how

3 Skills That Naturally Drive Customer Retention

[This article was written by Dawn Castell.] Any business is only as strong as its customer base. You may spend all the money and time you have finding new ways to attract customers, but it’s being able to keep them

How Employees Can Make or Break the Customer Experience

[This article was written by Brooke Cade.]  For the second year in a row, customer satisfaction is reported to be a top measure of marketing success, even above revenue growth and customer acquisition. Within any business organization, customer satisfaction is

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Smart Tools For Small Business That is Worth the Investment

[This article was written by Raviraj.] Because piloting your business is important, but it is complicated, there are many software tools, most often available in SaaS (Software as a Service) and cloud mode, some of which are extremely practical and

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